Refund policy

Return and Refund Policy

Thank you for shopping with us! We take pride in our handcrafted jewellery and want you to be completely satisfied with your purchase. Please read our refund and returns policy carefully.

Return Eligibility

  • We accept returns within 30 days of the delivery date.
  • To be eligible for a return, items must be unused, in their original packaging, and in the same condition that you received them.
  • Final Sale items, such as customized or personalized pieces, cannot be returned unless they arrive damaged or defective.

Return Process

  1. Contact Us: To initiate a return, please contact our customer service team at support@thatsassycraftlady.co.uk with your order number and reason for the return.
  2. Return Shipping: Once your return is approved, we will provide you with instructions for returning the item. Customers are responsible for the return shipping costs unless the item is defective or damaged.
  3. Shipping Fees: Original shipping fees are non-refundable.

Refund Process

  • Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
  • If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within 7-10 business days.
  • Please remember it can take some time for your bank or credit card company to process and post the refund too.
    If more than 15 business days have passed since we’ve approved your return, please contact us at support@thatsassycraftlady.co.uk.

Contact Us

For any questions regarding your return or refund, please reach out to us at support@thatsassycraftlady.co.uk.

Thank you for supporting our handcrafted jewellery! Your satisfaction is our priority.